DEPARTMENT OF PUBLIC UTILITIES
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1258
HOLLAND ROAD
Office Hours:
M-F 8:30-5:00
After Hours
Emergency#
757.514.7000
The Customer Service Division is responsible for the City's utility system's service
account activities, which currently includes over 15,000 water and 13,000
sanitary sewer accounts. Customer inquires regarding the application for
water or sanitary sewer services, account inquires, or payment for services
are addressed by the Customer Service staff. In addition, the Customer Service
division implements the utility system billing and processing of payments
for the department.